(1) Regular bills for utility fees will be rendered monthly or at the time an account is closed.

(2) Bills are due and payable 15 calendar days from date of billing. Such bills are the first notice to the responsible party that the amount shown is due and payable and when not timely paid, will become past due.

(3) Partial payments of utility fees shall be allocated on a pro rata basis to the balances due on the various charges on the bill. The responsible party shall not be allowed to specify a different allocation.

(4) If all or any portion of the amount to be paid is not honored, the City or its designee may bill the unpaid amount to the responsible party’s subsequent service or to another present service for the same responsible party. The responsible party shall be deemed to have consented to such billing. Nonpayment of the amount so billed shall constitute nonpayment of the service or billing and will be subject to the provision for collection of delinquent accounts.

(5) A late fee shall be assessed on past-due balances 28 calendar days after the bill date. The amount of the fee is established in the most recent fee schedule approved by resolution of the City Council.

(6) If all or any portion of an amount paid must be refunded by the City, such refund may be made at the City’s option by check or draft, or as credit on the responsible party’s monthly utility bill.

(7) An annual billing plan is available with one yearly payment which includes a 3.5% discount. The bill is calculated based on the past year’s utility fees as applicable to the current applicant for non-residential customers, and current utility fees for residential customers. This is an estimated billing, which is not adjusted for rate or other account changes. Customers receive a monthly statement showing current charges and remaining credit balance.