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Billing error is an error that results in incorrect billing charges to the responsible party. Billing errors may include incorrect meter reads, clerical errors by a City representative such as applying the wrong rate or an incorrect calculation, or failure of a building occupant to report a change of use in the building as required in section 3.807(2) that results in a utility under or over charge. Where a responsible party is overcharged as the result of a billing error, the City may render an adjusted bill for the amount of the error without interest, and shall issue a credit to the customer for the amount of the overcharge, without interest, in accordance with the procedures and limitations set forth below. Where a responsible party is undercharged as the result of a billing error, the City may render an adjusted bill for the amount of the error without interest, in accordance with the procedures and limitations set forth below.

(1) If a utility fee is found to have been overcharged due to a billing error, the City shall calculate the amount of the overcharge for credit to the responsible party, for a period of two years. However, if it is known that the period of billing error was less than two years, the overcharge shall be calculated for only those months during which the billing error occurred.

(2) If a utility fee is found to have been undercharged due to a billing error, the City shall calculate the amount of the undercharge and may bill the responsible party for the amount of the undercharge for a period of two years. However, if it is known that the period of billing error was less than two years, the undercharge shall be calculated for only those months during which the billing error occurred.

[Added Sec. 17, Ord. No. 2008-55, Mar. 20, 2008; Amd. Sec. 12, Ord. No. 2013-104, Jul. 11, 2013; Amd. Ord. No. 2014-37, Mar. 20, 2014; Amd. Exh. A, Ord. No. 2021-135, Nov. 4, 2021.]